AI agents built for every channel
Omnichannel Customer Service, Powered by Triviat AI
Handle all your customer conversations across live chat, email, WhatsApp, and calls with Triviat’s multilingual AI bots that respond instantly, work 24/7 and seamlessly escalate to human agents when needed.
Problem
Limitations of Traditional Customer Support
- Decentralized communication across various channels
- Inconsistent responses across teams
- No cross-channel context
- No 24/7 coverage without high costs
- No multilingual coverage
Solution
Triviat AI Bot for Every Support Channel
From chats and emails to WhatsApp and calls – Triviat unifies all customer support channels in one AI platform, enabling teams to handle every conversation from a single inbox!
Connects with agent
Calls, Chats, Email
Our solution
Easy and fast
Analytics & Reports
AI-Powered Customer Support Channels
Live Chat
AI chatbots for your website designed to manage day-to-day customer interactions while smoothly escalating complex cases to human agents when needed.
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Conversational AI bots for WhatsApp, helping businesses manage customer conversations efficiently within the app itself.
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AI bots for emails that read, understand, and reply to customer emails automatically – with human precision and accuracy.
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Calls
Human-like multilingual voice AI agents that handle inbound & outbound calls, resolve issues 24/7, and hand over to human agents when necessary.
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SMS
AI Bots use SMS channel to automate reminders, follow-ups, and urgent alerts across sales, support, and AI-to-human workflows.
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Social Media
AI bots that integrate with your social media platforms to handle customer support and inquiries automatically, even after hours.
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Advantages of our
AI-Powered Omnichannel Customer Support
Centralized
Organized conversations & shared messaging history
Omnichannel
One knowledge base across all channels
Empathetic
Human-like conversations (LLM-powered)
Multilingual
Supports 50+ languages
Integrated
CRM, Helpdesk, & others
Secure
GDPR & ISO-compliance
How Triviat’s Omnichannel AI Works
1
Connect
Customer contacts you on any channel
2
Answer
AI responds instantly, in their language
3
Escalation
Complex cases are escalated to a human agent
4
Context
Conversation history is preserved between conversations
5
Inbox
All conversations are stored in one unified inbox
6
Control
Messages are easy to filter, search, and retrieve
Frequently Asked Questions
What channels does Triviat AI cover?
Triviat AI supports all major customer communication channels, including chat, email, phone/voice, SMS, WhatsApp, and social messaging. It lets you manage all channels in one platform so customers can reach you the way they prefer.
Can teams filter and search conversations across channels?
Yes. Teams can filter and search conversations across all channels in one place.
With Triviat AI you can quickly find messages by keyword, customer name, date, channel type, or status, so support teams don’t have to switch between tools to locate the right conversation. This makes it easy to track histories, follow up accurately, and get context no matter where the interaction started.
How is performance tracked across all channels?
Triviat AI provides a unified analytics dashboard that tracks performance across all channels in one place. Teams can easily filter and review each channel/agent to see conversation volume, response times, sentiment, costs, productivity, and overall performance trends.
Can I start with one channel and add more later?
Yes. You can start with a single channel and add more at any time.
Triviat AI is built to scale with your needs, so teams often begin with one channel and gradually expand to additional channels as volumes grow. New channels can be added without disrupting existing workflows, while all conversations and performance data remain unified in the same platform.
Is Triviat secure and GDPR compliant?
Yes. Triviat is secure and GDPR compliant.
Triviat is built with enterprise-grade security and follows GDPR requirements for data protection and privacy. Customer data is handled securely, access is controlled, and conversations are processed in line with European data protection standards.
Ready to Unify Your Customer Support Channels?
Deliver faster, more consistent customer support across every channel with Triviat AI!
Have questions or need help choosing channels?
Fill out the form and we’ll reach out to tailor the right channel mix for your business!