AI agents built for every channel

Omnichannel Customer Service, Powered by Triviat AI

Handle all your customer conversations across live chat, email, WhatsApp, and calls with Triviat’s multilingual AI bots that respond instantly, work 24/7 and seamlessly escalate to human agents when needed.

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Problem

Limitations of Traditional Customer Support

  • Decentralized communication across various channels
  • Inconsistent responses across teams
  • No cross-channel context
  • No 24/7 coverage without high costs
  • No multilingual coverage

Solution

Triviat AI Bot for Every Support Channel

From chats and emails to WhatsApp and calls – Triviat unifies all customer support channels in one AI platform, enabling teams to handle every conversation from a single inbox!

Customer

Connects with agent

Any channel

Calls, Chats, Email

Triviat AI

Our solution

Resolve or Escalate

Easy and fast

Insights

Analytics & Reports

AI-Powered Customer Support Channels

Live Chat

AI chatbots for your website designed to manage day-to-day customer interactions while smoothly escalating complex cases to human agents when needed.
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WhatsApp

Conversational AI bots for WhatsApp, helping businesses manage customer conversations efficiently within the app itself.
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Email

AI bots for emails that read, understand, and reply to customer emails automatically – with human precision and accuracy.
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Calls

Human-like multilingual voice AI agents that handle inbound & outbound calls, resolve issues 24/7, and hand over to human agents when necessary.
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SMS

AI Bots use SMS channel to automate reminders, follow-ups, and urgent alerts across sales, support, and AI-to-human workflows.
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Social Media

AI bots that integrate with your social media platforms to handle customer support and inquiries automatically, even after hours.
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Advantages of our

AI-Powered Omnichannel Customer Support

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Centralized

Organized conversations & shared messaging history

Omnichannel

One knowledge base across all channels

Empathetic

Human-like conversations (LLM-powered)

Multilingual

Supports 50+ languages

Integrated

CRM, Helpdesk, & others

Secure

GDPR & ISO-compliance

How Triviat’s Omnichannel AI Works

1

Connect

Customer contacts you on any channel
2

Answer

AI responds instantly, in their language
3

Escalation

Complex cases are escalated to a human agent
4

Context

Conversation history is preserved between conversations
5

Inbox

All conversations are stored in one unified inbox
6

Control

Messages are easy to filter, search, and retrieve

Frequently Asked Questions

What channels does Triviat AI cover?

Triviat AI supports all major customer communication channels, including chat, email, phone/voice, SMS, WhatsApp, and social messaging. It lets you manage all channels in one platform so customers can reach you the way they prefer.

Can teams filter and search conversations across channels?

Yes. Teams can filter and search conversations across all channels in one place.

With Triviat AI you can quickly find messages by keyword, customer name, date, channel type, or status, so support teams don’t have to switch between tools to locate the right conversation. This makes it easy to track histories, follow up accurately, and get context no matter where the interaction started.

How is performance tracked across all channels?

Triviat AI provides a unified analytics dashboard that tracks performance across all channels in one place. Teams can easily filter and review each channel/agent to see conversation volume, response times, sentiment, costs, productivity, and overall performance trends.

Can I start with one channel and add more later?

Yes. You can start with a single channel and add more at any time.

Triviat AI is built to scale with your needs, so teams often begin with one channel and gradually expand to additional channels as volumes grow. New channels can be added without disrupting existing workflows, while all conversations and performance data remain unified in the same platform.

Is Triviat secure and GDPR compliant?

Yes. Triviat is secure and GDPR compliant.

Triviat is built with enterprise-grade security and follows GDPR requirements for data protection and privacy. Customer data is handled securely, access is controlled, and conversations are processed in line with European data protection standards.

Ready to Unify Your Customer Support Channels?

Deliver faster, more consistent customer support across every channel with Triviat AI!
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Have questions or need help choosing channels?

Fill out the form and we’ll reach out to tailor the right channel mix for your business!